(General) Terms and Conditions of Delivery topticketshop.de

General Terms and Conditions of Delivery of TopTicketshop

1.

An order is final once TopTicketshop has confirmed receipt of the order via an order confirmation. Payment is made using one of the methods specified by TopTicketshop.

2.

This is a resale. The price charged is generally higher than the nominal price on the ticket and includes all costs except for shipping and service fees.

3.

TopTicketshop makes every effort to send the tickets no later than seven business days before the event. TopTicketshop is entitled to deliver the tickets up until the start of the event. Delivery and collection are carried out by registered mail, regular mail, or by email. Shipping is always at the buyer's expense. TopTicketshop will notify the buyer of the ticket shipment in writing. If the courier cannot deliver the shipment to the buyer in person, it will be sent to the nearest distribution center where it will be held for a certain period. The courier will leave written proof of this at the delivery address. If the buyer does not accept, collect, or arrange collection of a ticket after being informed of its dispatch, the buyer assumes responsibility and risk for not attending the event. If the buyer has not received tickets one week before the event, they must notify TopTicketshop well in advance (at least 4 business days) to allow TopTicketshop to fulfill the delivery obligation. The buyer should then send an email to kundenservice@topticketshop.de.

4.

TopTicketshop is not liable for (consequential) damages if ticket delivery fails due to an incorrect address, incomplete notification of the resident at the provided address, or if third parties engaged by TopTicketshop fail to deliver or deliver on time. In such cases, the tickets are not insured.

5.

If an order is completed, tickets are guaranteed, and the agreement is not fulfilled (e.g., due to postponement or cancellation of an event) or if a ticket, through no fault of the buyer, does not grant access to the event, the buyer is entitled to terminate the purchase agreement and request a refund of the purchase price paid, including shipping costs. The buyer may also choose compensation in the form of a transferable voucher, valid indefinitely, worth 110% of the purchase price paid, which can be used for any event on the TopTicketshop website.

6.

The quality categories indicated by TopTicketshop for tickets do not necessarily match those used by the event organizer. The buyer of a ticket supplied by TopTicketshop should inform themselves of the organizer's instructions and any changes related to the event.

7.

TopTicketshop points out that general sales conditions may be declared applicable by the event organizer when selling tickets, which prohibit the resale of these tickets. Consequently, the organizer may cancel tickets and deny access to the event. In that case, 100% of the agreed price, including shipping costs, will be refunded. In case of misuse of this policy, no money will be refunded.

8.

The buyer is not entitled to cancel a final order.

9.

For answers to further questions, TopTicketshop refers to the Frequently Asked Questions section on this site.