About us

Who are we?

Topticketshop is the market leader in the Netherlands in secondary ticketing. Founded in 2008 out of a genuine love for attending live events. Topticketshop is unique in the Netherlands. Ordering with us is quick and easy, with no queues. We strive to offer all events on one website and provide our customers with personalized service. You can always call us with special requests or to adjust your order. We are not the primary sales outlet. We always list the primary sales outlet on the event page. We aim to be as transparent as possible, which is why we also mention the original price of each ticket (the so-called nominal value) in addition to the primary outlet. Our tip: check there as well to see if the event is still available and make an informed choice. If you choose Topticketshop, we ensure a fast, easy, and worry-free experience. Prices may be higher than the original prices. Convenience is key. Choose wisely, enjoy!

Our goal

We know that the experience of attending an event begins long before you set foot in the venue. The anticipation starts the moment you become aware of the event. You look into whether you can go, with whom, and where you want to sit. These decisions are part of what can make the experience fantastic ... or, on the other hand, frustrating. With this in mind, Topticketshop has pulled out all the stops to reinvent the ticket-buying experience. We have the best tools in the industry to keep you informed about the top events and to organize your live event experience. We continually invest in functionality and information on our site, so that you have a pleasant experience from start to finish, not just during the event itself. We also send you relevant information prior to the event, such as where you can park, where you can eat nearby, and the best time to arrive. Additionally, we have worked hard to be the leader in delivering value—a unique combination of relatively low prices (in secondary ticketing) with premium service. Simply put, we want to provide you with a pleasant buying experience from start to finish, so that not only the event itself, but also the preparation for it, feels top-notch. Don’t worry, we take care of everything.

Our commitment

We are dedicated to making all our customers satisfied customers. We have the most responsive customer service in the industry. You can email and call us during office hours so you can always get in touch in the way that suits you best. We’re here to help you from start to finish ... anytime ... all the time. Obtaining the right seats at the right price in a fast-moving market requires skilled, efficient, and professional coordination. Our full-service staff is there to do exactly that—fully committed to giving you the best purchasing experience you can find! If your experience isn’t top-notch, please let us know so we can improve our services.

Our tickets

We specialize in offering hard-to-get tickets. This allows us to offer a wide range of tickets, and we frequently have excellent seats available in various venues and stadiums. We can often still offer these tickets even after the event has sold out at competitors and the original sales outlet. This means you don’t have to decide a year in advance if you want to attend an event; you can come to us at a later time. We also don’t work with queues, so you can simply order your tickets whenever it’s convenient for you. We usually charge a higher price for these tickets than the official price. However, it also happens that we offer tickets below cost. You can find these on our special offers page. We also have less popular events on our website because we want to provide our customers with a full range of options. Customers should be able to come to us for every event in the Netherlands. This is unique in the Netherlands. We are not the original ticket issuer. We believe it’s important that you make your own informed decision. Whether you choose us, a competitor, or the original sales outlet, you should be satisfied. Fortunately, we always refer to the original sales outlet so you can make this assessment yourself.

Flexibility

We do our best to offer our customers as much flexibility as possible. The original sales outlet always has specific times when events go on sale. This often results in endless queues, a lot of stress for consumers, and unfortunately many disappointed fans who miss out. And that’s not even mentioning people who are unable to buy when their favorite artist goes on sale. For that reason, we want you to be able to purchase your tickets from us well before and long after the official sale date. If an event has not yet gone on sale officially, we always state that it is not yet on sale, because transparency is most important to us. Convenience is key. If you reserve a ticket with us that is not yet on sale, the Topticketshop team will use all of its experience, knowledge, and contacts to do its utmost to obtain these tickets for you. We almost always succeed. If we do not, you will receive a full refund. It’s also often possible with us to adjust your order. If you call our customer service, they’ll get to work on it. Perhaps you want to change the number of tickets, the seating category, or even the day—this is usually possible. Canceling your order completely is unfortunately not possible, which is true for any ticket seller, because event tickets have a limited shelf life. But we always go the extra mile to adapt your order to your changed wishes. We’re only satisfied when you are.

Transparency

It’s been mentioned several times: transparency is paramount to us. We want our customers to be satisfied, and that can only happen if they make an informed and conscious choice when buying tickets from Topticketshop. That’s why we always state that the prices can be higher or lower than the nominal value, and we list the original price for each ticket. In our pursuit of transparency, we also always refer to the original sales outlet and clarify that we’re a reseller of resold tickets. Not in fine print, but in clear language on the relevant pages.

Sell your tickets

If you are unable to attend the event for which you purchased tickets, please offer them to us via the "sell your ticket" section. There may be high demand for these tickets among our customers, and in that case, we will take them off your hands. Anyone is welcome to sell their tickets to us, regardless of where they were purchased. Let us know why you are selling them and what price you have in mind, and our sell-your-ticket team will contact you. Topticketshop is here for the true fans. And we are convinced that not only during the event, but also throughout the run-up to it, you deserve a top-notch experience.

Sarah and Anouk, Team Topticketshop